LocnLock legal
Refund Policy
Effective: 10 September 2026
1. Purchases through the Microsoft Store or Mac App Store
LocnLock is sold and delivered through the Microsoft Store (Windows) and the Mac App Store (macOS). All purchases, billing, and refunds are handled by Microsoft or Apple — whichever store you bought from — under that store's own terms of sale and refund policy. Rahman Mubarok does not process payments or issue refunds directly.
2. Requesting a refund
To request a refund, use your order history with the store you bought from — your Microsoft account order history for Windows, or your Apple ID purchase history for macOS — or that store's refund process. Refund eligibility, time limits, and processing are determined by Microsoft or Apple, whichever store you bought from. Any mandatory statutory rights you hold in the country where you live are unaffected by this policy.
3. Keep secrets out of requests
A refund or support request should never include vault files, master
passwords, Recovery Keys, tokens, exported .env secrets, or other
sensitive data. LocnLock stores data locally and cannot access it to assist
with a request.
4. Questions
Refunds themselves are managed by the store you bought from. General questions about this policy may be directed to [email protected].