Support
Report a bug or send feedback
Found a bug, have a question, or want to share feedback? Send it over — it reaches a person, not a tracker.
Reporting on .
What helps us fix it faster
- What you were doing, and what happened versus what you expected.
- Steps to reproduce it, if you can.
- Your app version and OS — if you opened this page from the app (About → Report an issue), the button below fills these in; if not, replace the "unknown" lines in the template.
Prefer to write your own email? Reach us at [email protected]
What to expect
LocnLock is built and supported by one developer. Support is best-effort by email: reports are usually answered within a few business days, with no guaranteed response time and no SLA. Billing and refunds for Store purchases are handled by the store where you bought the app (see the refund policy); for everything else about the product — bugs, questions, recovery, backups, security reports — this inbox is the right place.
Found a security issue?
Please report suspected vulnerabilities privately by email to [email protected] — put "security" in the subject — rather than in a public channel, so we can fix it before it's disclosed. We'll acknowledge your report, and fixes ship through the Microsoft Store update channel. You don't need to send anything from your own vault; a description of the issue is enough.
Before you report
A quick look at the FAQ may already answer it — especially setup, recovery, and macOS availability.